In that sunny day, we were planning to take money from an Automated Teller Machine in Circle K in Bali. A friend of mine was trying to use her DKB VISA card in BCA ATM . DKB is a bank name in Germany. She was sure that she could take the money from any kind of ATM which can be used for VISA card. she preferred to use BCA ATM rather than MANDIRI or other bank because the charge in BCA was cheaper.
She put the card in, and she can't get it back from the ATM machine. the machine immediately gave an instruction to put the card in while the card was still inside the machine. she even had not put the pin yet.
We planed to ask the bank to take the card from the ATM. yet, it was Sunday so the bank was closed. we have to wait until Monday.
Monday was coming. I called the BCA call center and talked to the operator. surprisingly, the operator said that the card will be broke. Because they said that if the card swallowed by the machine and it's not BCA card, it will be destroyed. gosh! she need the card.
My friend was crying while she heard that the card will be destroyed. nonono, I was so sure that if i can be in the central bank before the card will be destroyed, we could get the card back. i was so sure that i can talk with someone from the bank and ask them to not destroy the card. because it was not my friend fault, it's the ATM's.in my opinion, the bank was oblige to give the card back to her.
we tried to go to the BCA bank in bali and ask them to not destroy the card. when i was in the bank they said that we have to wait because they haven't check the machine. The women that we met in the bank said that she will called us if she found the card. Finally we went to Tanah Lot while waiting from the bank to take the card from the ATM.
In the afternoon we called the bank and heard that they did not find the card. "How comes?!!!!". that moment, a friend of mine was so upset. she sure that her card was stuck in the ATM machine. then we went to Circle K to make sure that someone from the bank had already check the machine.
In CK, the Cashier said that someone already check it. so then, we were so sure that it will be so impossible if the bank doesn't find the card.
Then, We went to the BCA Central bank " again ". we met a young women there and she said that they did not find the card. my friend was not satisfied with her explanation because her (A women from the bank) english was so bad for an employee in the bank. moreover, she could not give the logical reason "why they could not find the card". it must be already taken because the AIM machine had been opened in Monday morning. i thought "something was wrong!"
After a very looooooooongggg debate with that women, we get the card back. THE CARD was found. i don't get it. i was so disappointed with the service of BCA at that time.
ATM BCA | TRIP TO BALI | BALI | INDONESIA | DKB STUCK IN ATM | I CANT GET MY ATM CARD BACK | I CANT GET MY VISA CARD BACK | INDONESIA | GERMANY | MEYWINDA RITYA IRIYANTO | MEYWINDA | MEY | WINDA | MEYWINDA RITYA | VACATION IN BALI | BACKPACKER | ATM IN BALI | FLIGHT TO BALI | CHEAP TRAVEL | WONDERFULL INDONESIA
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